Returns & Exchanges
At Wolf Escape Games, we want you to be fully satisfied with your gear; if your purchase doesn't fit your lifestyle, we offer a 30-day window for returns and exchanges on all unworn items. Please ensure all original tags are attached and the garment is in its original condition to qualify for a full refund.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Package Your Items
Securely pack your unworn apparel in its original packaging, ensuring all tags are intact and including the printed packing slip.
Ship It Back
Affix the prepaid shipping label provided via email to your package and drop it off at any authorized carrier location.
Receive Your Refund
Once our warehouse team inspects your return, we will process your refund or ship your exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing